Performance Management, KPI & HR Balance Scorecard

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N-HANCE SERIES is the key effective, measurable and traceable programme, while HR Legislation and Industrial/Employee Relations is 5th stage of this programe. With the rise of globalization and increased competition, employee engagement and talent retention is increasingly challenging for employers and HR professionals today. The “Talent War” is increasingly intensified as relationships between employers and employees evolve. We no longer hear phrases like “Loyal to one company” or “Jobs for life”. Employees are more selective and certainly more mobile. The aim of the HR Legislation and Industrial/Employee Relations program is to provide HR practitioners today with ideas and strategies for a successful HR legislation plan and to form effective IR and ER frameworks to promote employee engagement within the organization and for continuous growth.


Trainers’ Profile

Internationally renowned speaker, trainer, lecturer and consultant with many years of experience in organizational behavior, development, leadership, communication, change management, industrial relations, people management, management development, franchising and real estate management. Moreover, currently serves as National Deputy President of Malaysian Institute of Human Resource Management (MIHRM), professional member of Malaysian Institute of Management (MIM) and senior lecturer for OUM-IPD. He has attained a PhD in Adult and Continuing Education, from Universiti Putra Malaysia, a Master in Education majoring in Training and Development from the University of Sheffield, UK, and a Post-Graduate Diploma in Human Resource Management from the University of Humberside, UK. He is also a graduate and a professional member of IPD, UK as well as academic/certification director for OUM-IPD-MIHRM Diploma collaboration. Our trainer teaches part-time at prominent universities all over the world including Herriot-Watt, Sunderland, Charles Stuart, South Queensland, Preston, Open University, Excel College, Entrepreneur Institute of Australia, University Malaya Extension Studies, University Technology Malaysia, TRACE Ltd, UK, IPD, UK. He also teaches strategy and change at Unity University College-University of Ballarat, Australia.

Benefits Of Attending

  • Obtaining a thorough understanding of the Malaysian Employment Act 1955 and its application for HR managers
  • Understanding the psychology of employment contracts
  • Designing supportive Employee Relations (ER) policies and procedures to enhance employee engagement with the company to yield better results
  • Hire and Fire – the professional and ethical methodology
  • Assessing modern practices by HR Practitioners and their compliances with the Industrial Relations Act 1967

Key Issues and Challenges To Be Addressed

  • Explaining “what” and “why” of developing KPI and KRA
  • Developing your department’s KPIs and KRAs via business strategic issues
  • Tracking, reporting and improving the periodical departmental performance.
  • Cascading down your departmental KPIs to your subordinates and tracking the achievement of KPI
  • Conducting performance appraisal by using performance appraisal review form.
  • Linking your KPI achievement to bonus and salary increment calculation

Who Should Attend

This program is designed for; CEOs, COOs, Chief Human Resource Executives, Managing Directors, General Managers, Directors, Senior Managers, Heads of HR Department, including all Corporate Leaders, HR professionals and Senior HR Personnel from (but not limited to) the following divisions:
  • Recruitment & Retention
  • Compensation & Benefit
  • Training & Development
  • Performance Management, KPI & HR Balance Scorecard
  • HR Legislations
  • Employee & Industrial Relations
  • Change Management
  • Leadership Development
From across all industries

In-House Training

If you have a group of people with similar interest in this course, and want a cost-effective approach, CapSource can help bring this training directly to your workplace. This course can be customized to fit the requirements and needs of your organization. For more information, kindly contact us at :
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